Odoo Helpdesk App
Support customers will thank you for. Collect tickets from email, chat and your website, assign them automatically and meet every service level.
Everything you need,
nothing you don’t.
The capabilities our clients use every day, configured around the way your team works.
- 01
Multi-channel tickets
Email, live chat, web forms and WhatsApp in one queue.
- 02
SLA policies
Track response and resolution times against targets.
- 03
Automatic assignment
Route tickets to the right team by topic and workload.
- 04
Customer satisfaction
Collect ratings after every resolved ticket.
Before and after
Odoo Helpdesk.
Without Odoo Helpdesk
- Information scattered across spreadsheets, email and chat
- The same data typed again by different teams
- No real-time view of what is happening
- Approvals and follow-ups that depend on memory
With Odoo Helpdesk
- Multi-channel tickets: email, live chat, web forms and WhatsApp in one queue
- SLA policies: track response and resolution times against targets
- Automatic assignment: route tickets to the right team by topic and workload
- Customer satisfaction: collect ratings after every resolved ticket
We don’t just switch on Odoo Helpdesk. We adapt it for the Gulf.
As an Odoo partner in the region, AnaConEx configures, customises and integrates Helpdesk with the rest of your business, then trains your team to use it with confidence.
- Multi-company and multi-currency support for regional groups
- Documents, invoices and reports aligned with UAE and Saudi VAT
- Arabic-enabled, bilingual workflows for your teams and customers
- WhatsApp integration for the way the Gulf communicates
How AnaConEx implements
Odoo Helpdesk.
- 01
Discover
We map how your team works today and define what Odoo Helpdesk needs to do.
- 02
Configure
We set up workflows, rules and Gulf localisation, and migrate your existing data.
- 03
Train
Your team learns hands-on, on your own data, before anything goes live.
- 04
Go live & support
We launch with you and stay involved as your business grows.
Questions about Odoo Helpdesk.
Quick answers to what we are asked most. Can’t find yours? Our consultants are happy to help.
Ask a questionDoes Odoo Helpdesk work in Arabic?
Yes. Odoo supports Arabic and English, including right-to-left layouts, so your teams and customers can work in their preferred language.
Can Odoo Helpdesk connect with our other systems?
Odoo Helpdesk shares one database with the other Odoo apps, and we can integrate it with external tools through standard connectors or APIs.
How long does an implementation take?
It depends on the scope, the number of apps and the data to migrate. You receive a clear timeline in our proposal after the discovery meeting.
Do you provide training and support?
Yes. We train your team on your own data before go-live and stay involved with ongoing support as your business evolves.
