For Clients that require great service.

Awesome user Interface

Organize, track, and solve client tickets.

Prioritize your tickets in the manner you need with the stunning Kanban view. Get an overview of your team’s remaining task at hand instantly and check the status of a ticket through your customized SLA rules.

Multi-Channel, Out-of-the-box

Connect with your clients wherever they are.

Email

Automatically make tickets for your incoming emails

Website Form

Use your customizable website form to help your customers with queries.

Live Chat

Utilize the Live Chat module on your site to immediately engage visitors.

Optimized for Productivity

Automation, SLAs, Canned Responses, and Templates.

Odoo Helpdesk enhances the efficiency of your team:

  • Make your SLA rules and let Odoo make a move by itself.
  • Automate actions or emails at various phases of the ticket goal.
  • Create dynamic email layouts to robotize the most common responses.
  • Forward tickets to your manager instantly.
  • Welcome specialists into a live conversation.
  • Utilize canned responses in live chat for immediate answers.

Sell Support contracts

Sell, renew, and upsell without any problem.

Give Automated Helpdesk services to your client by signing support agreements. Track time on each agreement with the timesheet application, and upsell automatically with time-restricted agreements. Make reminders for your sales or helpdesk group dependent on your client status.

Provide smarter self-service

Built-in client database.

Build up your self-administrated platform by connecting your FAQs, training recordings, and introductions on a ticket. Build up a network around your item with the discussion.

Allow customers to close their tickets

Grant Autonomy. Improve efficiency.

Minimize mistake chances, avoid confusion, and allow Helpdesk Teams to stress over what genuinely needs their consideration.

Fully integrated with Odoo Apps

Live Chat

Connect with your website visitors to draw in leads and sales.

 

Forum

Communicate with your team. Post inquiries, find solutions.

 

CRM

Monitor all interactions with your clients and opportunities and improve your business cycle.

Website Builder

Create an interactive enterprise website that is completely customizable and SEO friendly.

Request a cast Study